CVE-2026-84463
What it is
Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, a user with Knowledge Base editing rights for a category can embed a video widget in a published answer with a specially crafted value. When the answer is rendered, that value is inserted into the page's HTML without being escaped for its attribute context, allowing it to break out and inject additional HTML into the page. When another user who has permission to switch between user sessions views the affected answer, the injected HTML causes their browser to silently send a request to Zammad's session-switching endpoint using their own active credentials. This results in switching their session to an account chosen by the person who wrote the Knowledge Base answer. No action is required from the viewer beyond opening the published answer. This issue is fixed in version 7.1.2.
At a glance
- Exploitability
- Can be exploited over the network with a low-privilege account, but needs a user to act. Limited direct impact.
- Exploit odds
- 0.1% chance of exploitation in the next 30 days (EPSS).
- Fix
- A patch, advisory or fixed version is referenced. Upgrade or apply it.
Timeline
- PublishedDisclosed publicly on CVE.org and NVD
- Last updatedMost recent change to the record
Why it ranks here
- Exploited in the wild: no, CISA does not list it.
- Exploit odds: 0.1% in the next 30 days (EPSS).
- Severity: 6.3 MEDIUM (CVSS).
- Fix: a patch or advisory is linked.
Details
- Published
- Last modified
- Exploit probability
- 0.1% · EPSS, next 30 days
- Weakness
- CWE-79 · Cross-site scripting
- Record status
- Deferred
Attack profile CVSS 4.0 · 6.3
- Attack vector
- Network
- Complexity
- Low
- Attack requirements
- None
- Privileges needed
- Low
- User interaction
- Passive
- Confidentiality
- None
- Integrity
- None
- Availability
- None
Raw vector
CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:P/VC:N/VI:N/VA:N/SC:H/SI:H/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X
Is it in your code?
Hand this to your coding agent. It searches your project for the affected products and checks versions. Nothing leaves your machine.
Read https://cve-list.com/agent/cve/CVE-2026-84463.md and follow it. Check whether this project is affected by CVE-2026-84463. Read only. Don't change anything and don't upload my code. Tell me yes, no or not sure, with the file as proof.
Fix and advisories
- https://github.com/zammad/zammad/commit/f7a97ea209696bce85ed62901ee753b88368851c
- https://github.com/zammad/zammad/security/advisories/GHSA-cxjg-4gmf-5xqc