CVE-2026-78359
What it is
OTRS does not sufficiently enforce the uniqueness of customer user identities across multiple configured CustomerUser backends. When multiple backends, such as a database and LDAP, are configured, the uniqueness check for customer user email addresses is performed only within the selected backend. As a result, an authenticated user with permission to create or modify customer users may create a customer user whose email address is already assigned to a customer user in another backend. This can result in multiple customer user records representing the same communication identity. Depending on the affected workflow and backend resolution, customer-related information or email communication may subsequently be associated with or exposed to the wrong customer user. The vulnerability does not allow unauthenticated users to create customer accounts. Exploitation requires permissions to create or modify customer users. This issue affects OTRS: * 7.0.X * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X before 2026.7.X Please note that ((OTRS)) Community Edition 6.x and before are vulnerable. Products based on the ((OTRS)) Community Edition also very likely to be affected
At a glance
- Exploitability
- Can be exploited over the network with a low-privilege account. Limited direct impact.
- Exploit odds
- 0.2% chance of exploitation in the next 30 days (EPSS).
- Fix
- No patch or advisory is linked yet. Look at mitigations or restrict exposure.
Timeline
- ReservedThe CVE id was reserved by its CNA
- PublishedDisclosed publicly on CVE.org and NVD
- Last updatedMost recent change to the record
Why it ranks here
- Exploited in the wild: no, CISA does not list it.
- Exploit odds: 0.2% in the next 30 days (EPSS).
- Severity: 5.4 MEDIUM (CVSS).
- Fix: none linked yet, which raises it.
Details
- Published
- Last modified
- Exploit probability
- 0.2% · EPSS, next 30 days
- Weakness
- CWE-694
- Record status
- Deferred
Attack profile CVSS 3.1 · 5.4
- Attack vector
- Network
- Complexity
- Low
- Privileges needed
- Low
- User interaction
- None
- Scope
- Unchanged
- Confidentiality
- Low
- Integrity
- Low
- Availability
- None
Raw vector
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:L/A:N
Is it in your code?
Hand this to your coding agent. It searches your project for the affected products and checks versions. Nothing leaves your machine.
Read https://cve-list.com/agent/cve/CVE-2026-78359.md and follow it. Check whether this project is affected by CVE-2026-78359. Read only. Don't change anything and don't upload my code. Tell me yes, no or not sure, with the file as proof.
