CVE-2026-78357
What it is
Previously issued authentication tokens are not immediately invalidated when an OTRS agent or customer user account is deactivated or its password is changed. As a result, an existing JWT may remain valid until its regular expiration time, which can be approximately 16 hours. An attacker who has previously obtained a valid authentication token can therefore continue to access OTRS with the privileges of the affected agent or customer user even after the corresponding account has been deactivated or the user's password has been changed. The vulnerability does not allow an attacker to obtain authentication tokens by itself. Exploitation requires possession of a previously issued and still valid token. The actual impact depends on the privileges associated with the compromised token. Customer user tokens are limited to the permissions of the affected customer account, while agent tokens may provide access to broader ticket, customer, or administrative functionality depending on the assigned permissions. This issue affects OTRS: * 7.0.X * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X before 2026.7.X
At a glance
- Exploitability
- Can be exploited over the network without logging in. High risk of data exposure, data tampering.
- Exploit odds
- 0.3% chance of exploitation in the next 30 days (EPSS).
- Fix
- No patch or advisory is linked yet. Look at mitigations or restrict exposure.
Timeline
- ReservedThe CVE id was reserved by its CNA
- PublishedDisclosed publicly on CVE.org and NVD
- Last updatedMost recent change to the record
Why it ranks here
- Exploited in the wild: no, CISA does not list it.
- Exploit odds: 0.3% in the next 30 days (EPSS).
- Severity: 9.1 CRITICAL (CVSS).
- Fix: none linked yet, which raises it.
Details
- Published
- Last modified
- Exploit probability
- 0.3% · EPSS, next 30 days
- Weakness
- CWE-613
- Record status
- Deferred
Attack profile CVSS 3.1 · 9.1
- Attack vector
- Network
- Complexity
- Low
- Privileges needed
- None
- User interaction
- None
- Scope
- Unchanged
- Confidentiality
- High
- Integrity
- High
- Availability
- None
Raw vector
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:N
Is it in your code?
Hand this to your coding agent. It searches your project for the affected products and checks versions. Nothing leaves your machine.
Read https://cve-list.com/agent/cve/CVE-2026-78357.md and follow it. Check whether this project is affected by CVE-2026-78357. Read only. Don't change anything and don't upload my code. Tell me yes, no or not sure, with the file as proof.
