CVE-2026-78355
What it is
A path traversal vulnerability in the OTRS SendSupportBundle functionality allows an authenticated administrator to reference file paths outside the intended directory. This may allow files accessible to the OTRS application process to be deleted. The vulnerability does not bypass operating system file permissions. On OTRS versions prior to OTRS 7, the effective permissions of the web server process are relevant. Starting with OTRS 7, access is limited by the permissions of the dedicated OTRS user. Files with overly permissive ownership or file system permissions may therefore also be affected. The affected functionality may additionally attempt to include controlled files in a support bundle. However, support bundles are sent to a predefined OTRS support address, and direct disclosure of arbitrary files to the attacker has not been demonstrated. An attacker therefore requires valid administrative access to exploit the vulnerable functionality. The primary demonstrated impact is the deletion of files outside the intended directory within the effective permissions of the OTRS application process. This issue affects OTRS: * 7.0.X * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X before 2026.7.X Please note that ((OTRS)) Community Edition 6.x and before are vulnerable. Products based on the ((OTRS)) Community Edition also very likely to be affected
At a glance
- Exploitability
- Can be exploited over the network with an admin-level account. High risk of data tampering, service disruption.
- Exploit odds
- 0.7% chance of exploitation in the next 30 days (EPSS).
- Fix
- No patch or advisory is linked yet. Look at mitigations or restrict exposure.
Timeline
- ReservedThe CVE id was reserved by its CNA
- PublishedDisclosed publicly on CVE.org and NVD
- Last updatedMost recent change to the record
Why it ranks here
- Exploited in the wild: no, CISA does not list it.
- Exploit odds: 0.7% in the next 30 days (EPSS).
- Severity: 8.7 HIGH (CVSS).
- Fix: none linked yet, which raises it.
Details
- Published
- Last modified
- Exploit probability
- 0.7% · EPSS, next 30 days
- Weakness
- CWE-22 · Path traversal
- Record status
- Deferred
Attack profile CVSS 3.1 · 8.7
- Attack vector
- Network
- Complexity
- Low
- Privileges needed
- High
- User interaction
- None
- Scope
- Changed
- Confidentiality
- None
- Integrity
- High
- Availability
- High
Raw vector
CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:C/C:N/I:H/A:H
Is it in your code?
Hand this to your coding agent. It searches your project for the affected products and checks versions. Nothing leaves your machine.
Read https://cve-list.com/agent/cve/CVE-2026-78355.md and follow it. Check whether this project is affected by CVE-2026-78355. Read only. Don't change anything and don't upload my code. Tell me yes, no or not sure, with the file as proof.
