CVE-2026-56725

8.7 HIGH 0.4% exploit odds Fix listed Auth & access Server

What it is

Zammad is a web based open source helpdesk/customer support system. Prior to 7.0.2, summary An unauthenticated request to POST /api/v1/import/otrs/import_check blocks a Zammad request worker for roughly two minutes. The import_check and import_status actions are missing the setup_done_response guard that other actions in the same controller carry, so they execute on fully set-up production instances. The action enters a retry loop against a blank OTRS endpoint, sleeping for 30 s + 45 s between attempts. Impact An unauthenticated remote attacker denies service to a production Zammad instance. Each request costs almost nothing and forces ~115 seconds of server-side blocking. A few requests per second saturate the Puma worker pool. The condition persists as long as the traffic continues. No account, valid import configuration, or target knowledge beyond the hostname is needed. CSRF token is trivially obtained from any prior GET response. This issue is fixed in version 7.0.2.

At a glance

Exploitability: Can be exploited over the network without logging in. High risk of service disruption.
Exploit odds: 0.4% chance of exploitation in the next 30 days (EPSS).
Fix: A patch, advisory or fixed version is referenced. Upgrade or apply it.

Timeline

2026-06-22 19:17 UTC ReservedThe CVE id was reserved by its CNA
2026-09-25 18:17 UTC PublishedDisclosed publicly on CVE.org and NVD
2026-09-29 20:17 UTC Last updatedMost recent change to the record

Why it ranks here

Exploited in the wild: no, CISA does not list it.
Exploit odds: 0.4% in the next 30 days (EPSS).
Severity: 8.7 HIGH (CVSS).
Fix: a patch or advisory is linked.

Details

Published: 2026-09-25 18:17 UTC
Last modified: 2026-09-29 20:17 UTC
Exploit probability: 0.4% · EPSS, next 30 days
Weakness: CWE-306 · Missing authentication
Record status: Deferred

Attack profile CVSS 4.0 · 8.7

Attack vector: Network
Complexity: Low
Attack requirements: None
Privileges needed: None
User interaction: None
Confidentiality: None
Integrity: None
Availability: High

Raw vector

CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:N/VI:N/VA:H/SC:N/SI:N/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X

Is it in your code?

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Fix and advisories

References

NVD record · CVE.org record