CVE-2026-103985

What it is

FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.231, the profile form exposes the only_assigned_tickets permission to its non-admin owner, and UsersController::profileSave() adds or removes User::PERM_ONLY_ASSIGNED_TICKETS without checking that the editor is an administrator. A restricted agent can uncheck the option, or submit an ordinary profile save that omits it, to remove the administrator-imposed restriction. The agent can then read and modify conversations assigned to other agents in every mailbox they already belong to. This issue is fixed in version 1.8.231.

At a glance

Exploitability

Can be exploited over the network with a low-privilege account. High risk of data exposure.

Exploit odds

0.3% chance of exploitation in the next 30 days (EPSS).

Fix

A patch, advisory or fixed version is referenced. Upgrade or apply it.

Timeline

1. 2026-10-01 16:09 UTC ReservedThe CVE id was reserved by its CNA
2. 2026-11-06 17:17 UTC PublishedDisclosed publicly on CVE.org and NVD
3. 2026-11-06 18:17 UTC Last updatedMost recent change to the record

Why it ranks here

• Exploited in the wild: no, CISA does not list it.
• Exploit odds: 0.3% in the next 30 days (EPSS).
• Severity: 7.1 HIGH (CVSS).
• Fix: a patch or advisory is linked.

Details

Published

2026-11-06 17:17 UTC

Last modified

2026-11-06 18:17 UTC

Exploit probability

0.3% · EPSS, next 30 days

Weakness

CWE-269 · Improper privilege management

Record status

Received

Attack profile CVSS 3.1 · 7.1

Attack vector

Network

Complexity

Low

Privileges needed

Low

User interaction

None

Scope

Unchanged

Confidentiality

High

Integrity

Low

Availability

None

Is it in your code?

Hand this to your coding agent. It searches your project for the affected products and checks versions. Nothing leaves your machine.

Read https://cve-list.com/agent/cve/CVE-2026-103985.md and follow it. Check whether this project is affected by CVE-2026-103985. Read only. Don't change anything and don't upload my code. Tell me yes, no or not sure, with the file as proof.

Copy as ticket · More options · Status badge