CVE-2025-48475

5.3 MEDIUM 0.4% exploit odds Fix listed Auth & access Server

What it is

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, the System does not provide a check on which "clients" of the System an authorized user can view and edit, and which ones they cannot. As a result, an authorized user who does not have access to any of the existing mailboxes, as well as to any of the existing conversations, has the ability to view and edit the System's clients. The limitation of client visibility can be implemented by the limit_user_customer_visibility setting, however, in the specified scenarios, there is no check for the presence of this setting. This issue has been patched in version 1.8.180.

At a glance

Exploitability: Can be exploited over the network with a low-privilege account. Limited direct impact.
Exploit odds: 0.4% chance of exploitation in the next 30 days (EPSS).
Fix: A patch, advisory or fixed version is referenced. Upgrade or apply it.

Timeline

2025-05-29 17:15 UTC PublishedDisclosed publicly on CVE.org and NVD
2026-06-17 09:29 UTC Last updatedMost recent change to the record

Why it ranks here

Exploited in the wild: no, CISA does not list it.
Exploit odds: 0.4% in the next 30 days (EPSS).
Severity: 5.3 MEDIUM (CVSS).
Fix: a patch or advisory is linked.

Details

Published: 2025-05-29 17:15 UTC
Last modified: 2026-06-17 09:29 UTC
Exploit probability: 0.4% · EPSS, next 30 days
Weakness: CWE-863 · Incorrect authorization
Record status: Analyzed

Affected

Freescout < 1.8.180

Attack profile CVSS 4.0 · 5.3

Attack vector: Network
Complexity: Low
Attack requirements: None
Privileges needed: Low
User interaction: None
Confidentiality: Low
Integrity: Low
Availability: None

Raw vector

CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:L/VI:L/VA:N/SC:N/SI:N/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X

Is it in your code?

Hand this to your coding agent. It searches your project for the affected products and checks versions. Nothing leaves your machine.

Read https://cve-list.com/agent/cve/CVE-2025-48475.md and follow it. Check whether this project is affected by CVE-2025-48475. Read only. Don't change anything and don't upload my code. Tell me yes, no or not sure, with the file as proof.

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Fix and advisories

References

NVD record · CVE.org record