CVE-2025-48474

What it is

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, the application incorrectly checks user access rights for conversations. Users with show_only_assigned_conversations enabled can assign themselves to an arbitrary conversation from the mailbox to which they have access, thereby bypassing the restriction on viewing conversations. This issue has been patched in version 1.8.180.

At a glance

Exploitability

Can be exploited over the network with a low-privilege account. Limited direct impact.

Exploit odds

0.5% chance of exploitation in the next 30 days (EPSS).

Fix

A patch, advisory or fixed version is referenced. Upgrade or apply it.

Timeline

1. 2025-05-29 16:15 UTC PublishedDisclosed publicly on CVE.org and NVD
2. 2026-06-17 09:29 UTC Last updatedMost recent change to the record

Details

Published

2025-05-29 16:15 UTC

Last modified

2026-06-17 09:29 UTC

Exploit probability

0.5% · EPSS, next 30 days

Weakness

CWE-863 · Incorrect authorization

Record status

Analyzed

Affected

• Freescout < 1.8.180

Attack profile CVSS 4.0 · 5.3

Attack vector

Network

Complexity

Low

Attack requirements

None

Privileges needed

Low

User interaction

None

Confidentiality

Low

Integrity

None

Availability

None