CVE-2025-12420
What it is
A vulnerability has been identified in the ServiceNow AI Platform that could enable an unauthenticated user to impersonate another user and perform the operations that the impersonated user is entitled to perform. ServiceNow has addressed this vulnerability by deploying a relevant security update to hosted instances in October 2025. Security updates have also been provided to ServiceNow self-hosted customers, partners, and hosted customers with unique configurations. Additionally, the vulnerability is addressed in the listed Store App versions. We recommend that customers promptly apply an appropriate security update or upgrade if they have not already done so.
At a glance
- Exploitability
- Can be exploited over the network without logging in. High risk of data exposure, data tampering, service disruption.
- Exploit odds
- 53.2% chance of exploitation in the next 30 days (EPSS). Higher than most.
- Fix
- A patch, advisory or fixed version is referenced. Upgrade or apply it.
Timeline
- ReservedThe CVE id was reserved by its CNA
- PublishedDisclosed publicly on CVE.org and NVD
- Last updatedMost recent change to the record
Why it ranks here
- Exploited in the wild: no, CISA does not list it.
- Exploit odds: 53.2% in the next 30 days (EPSS).
- Severity: 9.3 CRITICAL (CVSS).
- Fix: a patch or advisory is linked.
- It meets the bar for Drop everything: critical, and exploited or very likely to be.
Details
- Published
- Last modified
- Exploit probability
- 53.2% · EPSS, next 30 days
- Weakness
- CWE-250 · Unnecessary privileges
- Record status
- Analyzed
Affected
- Servicenow Now Assist Ai Agents < 5.1.18
- Servicenow Now Assist Ai Agents < 5.2.19
- Servicenow Virtual Agent Api < 3.15.2
- Servicenow Virtual Agent Api < 4.0.4
Attack profile CVSS 4.0 · 9.3
- Attack vector
- Network
- Complexity
- Low
- Attack requirements
- None
- Privileges needed
- None
- User interaction
- None
- Confidentiality
- High
- Integrity
- High
- Availability
- High
Raw vector
CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:H/VI:H/VA:H/SC:H/SI:H/SA:H/E:P/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:N/AU:Y/R:U/V:C/RE:H/U:Amber
Is it in your code?
Hand this to your coding agent. It searches your project for the affected products and checks versions. Nothing leaves your machine.
Read https://cve-list.com/agent/cve/CVE-2025-12420.md and follow it. Check whether this project is affected by CVE-2025-12420. Read only. Don't change anything and don't upload my code. Tell me yes, no or not sure, with the file as proof.
