CVE-2024-57728
What it is
SimpleHelp remote support software v5.5.7 and before allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e. zip slip). This can be exploited to execute arbitrary code on the host in the context of the SimpleHelp server user.
At a glance
- Exploitability
- Can be exploited over the network with an admin-level account. High risk of data exposure, data tampering, service disruption.
- In the wild
- CISA lists this as exploited in real attacks. Treat as urgent.
- Fix
- A patch, advisory or fixed version is referenced. Upgrade or apply it.
Timeline
- ReservedThe CVE id was reserved by its CNA
- PublishedDisclosed publicly on CVE.org and NVD
- 2026-04-24 Exploited in the wildAdded to CISA's Known Exploited Vulnerabilities list
- 2026-05-08 Remediation deadlineCISA's due date for federal agencies to fix it
- Last updatedMost recent change to the record
Details
- Published
- Last modified
- Added to CISA KEV
- 2026-04-24
- Exploit probability
- 64.5% · EPSS, next 30 days
- Weakness
- CWE-59
- Record status
- Analyzed
Affected
- simple-help Simplehelp < 5.5.8
Attack profile CVSS 3.1 · 7.2
- Attack vector
- Network
- Complexity
- Low
- Privileges needed
- High
- User interaction
- None
- Scope
- Unchanged
- Confidentiality
- High
- Integrity
- High
- Availability
- High
Raw vector
CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:H/A:H
Fix and advisories
References
- https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier
- https://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/
- https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-57728
- https://www.microsoft.com/en-us/security/blog/2026/04/06/storm-1175-focuses-gaze-on-vulnerable-web-facing-assets-in-high-tempo-medusa-ransomware-operations/
- https://www.trendmicro.com/vinfo/us/security/news/ransomware-spotlight/ransomware-spotlight-dragonforce