CVE-2019-16375

What it is

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.11, and Community Edition 5.0.x through 5.0.37 and 6.0.x through 6.0.22. An attacker who is logged in as an agent or customer user with appropriate permissions can create a carefully crafted string containing malicious JavaScript code as an article body. This malicious code is executed when an agent composes an answer to the original article.

At a glance

Exploitability

Can be exploited over the network with a low-privilege account, but needs a user to act. Limited direct impact.

Exploit odds

1.0% chance of exploitation in the next 30 days (EPSS).

Fix

A patch, advisory or fixed version is referenced. Upgrade or apply it.

Timeline

1. 2020-03-19 18:15 UTC PublishedDisclosed publicly on CVE.org and NVD
2. 2026-06-17 02:22 UTC Last updatedMost recent change to the record

Why it ranks here

• Exploited in the wild: no, CISA does not list it.
• Exploit odds: 1.0% in the next 30 days (EPSS).
• Severity: 5.4 MEDIUM (CVSS).
• Fix: a patch or advisory is linked.

Details

Published

2020-03-19 18:15 UTC

Last modified

2026-06-17 02:22 UTC

Exploit probability

1.0% · EPSS, next 30 days

Weakness

CWE-79 · Cross-site scripting

Record status

Modified

Affected

• Otrs ≤ 5.0.37
• Otrs ≤ 6.0.22
• Otrs ≤ 7.0.11

Attack profile CVSS 3.1 · 5.4

Attack vector

Network

Complexity

Low

Privileges needed

Low

User interaction

Required

Scope

Changed

Confidentiality

Low

Integrity

Low

Availability

None

Is it in your code?

Hand this to your coding agent. It searches your project for the affected products and checks versions. Nothing leaves your machine.

Read https://cve-list.com/agent/cve/CVE-2019-16375.md and follow it. Check whether this project is affected by CVE-2019-16375. Read only. Don't change anything and don't upload my code. Tell me yes, no or not sure, with the file as proof.

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