CVE-2017-16854

6.5 MEDIUM 1% exploit odds No fix listed

What it is

In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets.

At a glance

Exploitability: Can be exploited over the network with a low-privilege account. High risk of data exposure.
Exploit odds: 1.5% chance of exploitation in the next 30 days (EPSS).
Fix: No patch or advisory is linked yet. Look at mitigations or restrict exposure.

Timeline

2017-12-08 17:29 UTC PublishedDisclosed publicly on CVE.org and NVD
2026-06-17 01:10 UTC Last updatedMost recent change to the record

Why it ranks here

Exploited in the wild: no, CISA does not list it.
Exploit odds: 1.5% in the next 30 days (EPSS).
Severity: 6.5 MEDIUM (CVSS).
Fix: none linked yet, which raises it.

Details

Published: 2017-12-08 17:29 UTC
Last modified: 2026-06-17 01:10 UTC
Exploit probability: 1.5% · EPSS, next 30 days
Weakness: CWE-200 · Information exposure
Record status: Modified

Affected

Otrs ≤ 3.3.20
Otrs ≤ 4.0.26
Otrs ≤ 5.0.24
Otrs ≤ 6.0.1
Debian Linux 7.0
Debian Linux 8.0
Debian Linux 9.0

Attack profile CVSS 3.0 · 6.5

Attack vector: Network
Complexity: Low
Privileges needed: Low
User interaction: None
Scope: Unchanged
Confidentiality: High
Integrity: None
Availability: None

Raw vector

CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N

Is it in your code?

Hand this to your coding agent. It searches your project for the affected products and checks versions. Nothing leaves your machine.

Read https://cve-list.com/agent/cve/CVE-2017-16854.md and follow it. Check whether this project is affected by CVE-2017-16854. Read only. Don't change anything and don't upload my code. Tell me yes, no or not sure, with the file as proof.

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References

NVD record · CVE.org record